COVID -19 Update 22/3/2020
We have taken the very difficult decision to temporarily close our park from Monday 23rd March, until we believe it’s safe for people to travel.
Although we have not been ordered to close, we are taking Government advice to try and reduce non-essential travel.
Our business insurance does not cover us for loss of earnings as COVID-19 is not on any insurers list of diseases. The financial burden will be enormous, but this is absolutely the right decision and we will get through this.
This decision has a massive financial implication for us. In the past month we have had hundreds of cancellations, following a winter of considerable expenditure on repairs, maintenance and improvements. We know we are going to be facing a struggle to continue paying our bills, but we are strong, determined and have an amazing team behind us. Please be assured that we will all still be here and working towards re-opening the park when we get to the other side.
We are not closing to protect ourselves, but our staff, their families, communities and all of you as customers.
As long as it is safe to do so our staff will still be working as the park still needs maintaining, the grass still needs cutting, the grounds still need weeding, and the facilities still need painting.
Our ability to come through this won’t just be down to what government or business can do, but by the individual acts of kindness we show one another.
We are asking our wonderful customers not to ask for refunds, but to accept your monies remain on account to be used within 12 months of your arrival date.
We would like to thank you for your co-operation and patience at this uncertain time and hope you understand why we have undertaken this unprecedented action. Having seen the utter devastation this disease has caused in other countries it is time for us all to stand together and work towards getting back to normality as soon as possible.
We want to look back on this time and remember how, in the face of a generation-defining moment, we undertook a collective national effort – and we stood together.
We know that many of you will have questions and that we are about to receive hundreds of calls and emails. We will respond to each and every one of you as soon as we can. You are all very valued and important to us. For now, we won’t be able to answer phone calls. Please email [email protected] and we will get back to you in the order we receive.
It’s on all of us, and we really appreciate your support.
Best wishes, stay safe and look after each other,
Jason, Debbie and all the team