Everything you need to know to make the most of your break…
Please take the time to read our welcoming information.
This information is to help you with your stay at Wells Touring Park. Should you require any further assistance please do not hesitate to ask a member of staff or come to reception and we will be more than happy to help.
When You Arrive
All campers and visitors must check in at reception on arrival.
Touring – Check-in time is from 1pm on the day of arrival. If you are likely to arrive after 6pm please call reception on your arrival day, with your expected arrival time (01749 676869).
Check-out time is 11am on the day of departure. We are unable to guarantee a specific pitch but we do endeavour to meet your requests.
Parking Your Car
Pitches – please park your caravan/ motor home/ trailer tent tight to the left hand side of the pitch (except the Grass & tarmac pitches).
Cars to be parked within your own pitch in respect of other guests.
Extra car parking bays available.
DO NOT walk or cycle under the entrance barrier. Please KEEP clear! A barrier code will be allocated on arrival.
5 MPH limit. Please drive as fast as you can walk (slow). Only one car per pitch. Additional and day visitors are chargeable. It is essential all visitors check in at reception.
Well behaved dogs are very welcome on the park, but must be kept on a lead at all times, unless using the exercise area provided. It is not acceptable for dogs to be left on the pitch when guests leave the park. We welcome responsible dog owners who clear up after their dogs and special bins are provided for this.
We cannot accept dogs who are likely to cause a nuisance to other guests for example, dogs who bark excessively or are aggressive, or owners who do not clear up after their dogs. Maximum of 2 well behaved dogs per touring pitch.
Types Of Units
No commercial vehicles may be used as accommodation. Caravans, motorhomes, campers, and trailer tents must being a tidy condition. The Park Owner reserves the right to refuse admission or request the departure of any caravans, vehicles or persons which do not conform to reasonable standards or abide by our regulations without compensation including persons who may have sub-let a caravan. The caravan owner/occupier is responsible for the conduct of pets and visitors in his/her custody. All visitors are required to report to Reception and obtain the appropriate pass or authority to enter, where a small charge will be made.
We are monitoring and recording on the caravan park.
Barbeques allowed. Please KEEP OFF the grass and be aware of increased fire hazards.
Bus stops at the entrance of the caravan park. Service 126 & 26 runs between Wells and Weston-Super-Mare.
Calor Gas refills are available from reception during opening hours.
Hook up’s have a 10/16 amp fuse trip.
Please be considerate to neighbours and all campers. Remember other people are on holiday too…. No noise after 11.00pm. Disorderly behaviour will result in expulsion from the resort without compensation. Should the noise or nuisance be caused by owners of accommodation with an agreement under the Caravan Sites Act, the occupants will be asked to leave the Park forthwith and the owner of the accommodation will be served notice in accordance with the pitch agreement. The resort has a zero tolerance policy towards noise and nuisance. If a criminal offence or any illegal activity is committed whilst on the park or by owners, guests or registered persons themselves elsewhere this may result in the termination of the pitch agreement.
Rubbish & Recycling
All rubbish must be disposed of in the Bin/ recycling area. Please recycle in the correct bins. Signs are very clear. Large non-domestic items MUST be taken to the tip in Wells or Cheddar.
Please familiarise yourself with the position of the fire extinguishers (fire points shown on site map). Do not attempt to tackle a fire unless practicable to do so. Upon hearing the alarm raised please make your way to your nearest fire assembly point, avoiding the source of the fire. Miss use of fire equipment will result in a fine and endangers lives.
Plenty of free information and maps of the surrounding areas at reception. Reception are more than happy to make restaurant/ pub reservations for you. Peak season Wells and surrounding areas can be very busy.
These are a safety hazard, particularly after dark and therefore are not permitted on the caravan park. Window racks and airer’s are allowed.
Shop / Lounge
We have a fantastic new lounge on site catering for a full coffee range plus beers, wines, spirits etc. The shop sells essentials items only (milk, bread, butter, cheese, eggs, toiletries, etc.….). Opening times may vary.
Reception will allocate you a pitch. Please site your unit within the boundary of your designated pitch. DO NOT move to another pitch without first checking with reception.
All visitors to the touring park, even for a short while must report to reception on arrival for Health and Safety regulations. The park rules apply to all visitors.
Please do NOT waste water! You are not permitted to wash caravans/motor homes/campers on the park.
Please respect the site and the people on it, they are on holiday too…
Wells Touring Park will not be held responsible for any damages or injuries caused by anyone or anything.
Terms & Conditions
All bookings are accepted subject to the following conditions:
The following rules of occupation are for the good of the Park management and the benefit of all who use it. The rules have not been compiled to place unnecessary restrictions on visitors. We are sure that, provided the rules are accepted in the right spirit, our park will continue to be a happy community.
A £30, non-refundable deposit is required for all touring pitch bookings, £50 on cottage bookings and lodges £150 non-refundable deposit. Balance is due at 28 days prior to arrival.
Minimum of three nights stay over the bank holiday weekends and full payment is required.
Carnival weekend must be booked via the telephone, no online bookings that weekend.
Full payment on booking with all offers. Offers exclude bank holiday weekends. Please use the offer quote/ voucher code or the offer will not be valid. All offers are strictly non-refundable.
It is the responsibility of the customer to contact the park to pay balances, as reminders will not be sent. The park reserves the right to re let pitches, cottages or lodges which have not been paid for in full 28days prior to arrival.
Wells Touring Park advise to arrange holiday insurance to give protection in the event that the Hirer is unable, for any reason, to take up the holiday accommodation at the agreed time.
The Hirer should notify Wells Touring Park of any cancellation immediately. For any cancellation before the arrival date, not only will the deposit be forfeited but also the balance of the holiday will be payable by the Hirer.
If the property can be re-let then an appropriate refund will be made, but the deposit is always non-refundable.
Deposits are strictly non-refundable, whatever the circumstance. If cancellation is made less than 28 days prior to the start of your stay, no refunds can be given.
Customers making cancellations with more than 28 days’ can be rebooked and taken within a 2 month period from the original booking but a 30.00 pounds transfer fee must be paid. All cancellations must be made in writing either by email or post.
In the event of Force Majeure being imposed, Wells Touring Park shall not be liable for the refund of holiday expenses. Circumstances amounting to force majeure include any event which the owner(s) could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your Holiday-Home (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event. Such circumstances also include riots or civil strife, industrial action, natural or man made disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.